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Last updated: 27 September 2026
Welcome to Human Wants Beauty (“HWB”, “we”, “us” or “our”). These Terms of Use govern your access to and use of the Human Wants Beauty website, including our online store, content, products, services and related features.
By accessing or using our website, you agree to these Terms of Use. If you do not agree with these terms, please do not use our website.
Human Wants Beauty is a UAE-based beauty and scalp-care brand offering products designed for scalp and hair care.
Our website provides information about our products, ingredients, formulations, usage recommendations and related content. Product information is provided for general informational purposes and does not replace professional medical advice.
You agree to use our website only for lawful purposes and in accordance with these Terms of Use.
You must not:
• Use the website in a way that violates applicable laws or regulations.
• Attempt to gain unauthorised access to our website, systems or accounts.
• Interfere with the security, functionality or operation of the website.
• Copy, reproduce, modify or distribute website content without our written permission.
• Use our website or content for fraudulent, misleading or unlawful purposes.
• Introduce malicious software, code or other harmful material.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms of Use have been breached.
We make reasonable efforts to ensure that product descriptions, images, ingredients, prices and other information on our website are accurate and current.
However, product packaging, appearance and ingredient lists may change from time to time. Always refer to the product packaging for the most current ingredient information and usage instructions.
Colours and appearance may also vary slightly depending on your device or screen settings.
HWB products are intended for their stated cosmetic and scalp-care purposes and should be used according to the instructions provided.
Individual experiences and results may vary. Clinical results stated on our website refer to the specific conditions, participants and testing periods under which the products were evaluated and should not be understood as a guarantee of the same result for every customer.
Our products are not intended to diagnose, treat, cure or prevent disease unless expressly stated otherwise in accordance with applicable law.
If you have a medical condition, are undergoing a medical procedure or have concerns about your scalp or hair, consult an appropriately qualified healthcare professional before use.
When you place an order through our website, you are making an offer to purchase the selected products.
An order is not considered accepted until we have successfully processed the order and issued an order confirmation.
We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases of suspected fraud, pricing or product information errors, stock availability issues or other circumstances affecting our ability to fulfil the order.
If we cancel an order after payment has been received, we will arrange an appropriate refund to the original payment method.
All product prices displayed on our website are stated in UAE dirhams unless otherwise indicated.
Prices, promotions and offers may change at any time. Any applicable delivery charges will be displayed during checkout.
You are responsible for providing accurate payment and billing information.
Payment must be successfully authorised before an order can be processed.
Promotional offers and discount codes may be subject to additional terms, including expiry dates, minimum order values, product exclusions or restrictions on combining offers.
Unless otherwise stated, only one promotional code may be used per order.
We reserve the right to withdraw or modify promotional offers at any time, subject to applicable law.
We currently deliver to locations stated on our website and at checkout.
Estimated delivery times are provided for guidance and may vary depending on location, order volume, courier operations, weather, public holidays and other circumstances outside our reasonable control.
Once an order has been handed to the delivery provider, delivery may be subject to the provider's terms and procedures.
Please refer to our Shipping & Delivery information for further details.
Returns and refunds are subject to our Returns & Refunds policy.
For hygiene and safety reasons, opened or used beauty and personal-care products may not be eligible for return unless they are damaged, defective or incorrect, subject to applicable law.
Please review our Returns & Refunds policy before placing an order.
All content on the HWB website, including but not limited to text, product names, logos, trademarks, graphics, photographs, videos, illustrations, designs, layouts, icons, copy and other materials, is owned by or licensed to Human Wants Beauty unless otherwise stated.
You may access and use the website for personal, non-commercial purposes.
You may not reproduce, modify, distribute, republish, transmit, sell, license or commercially exploit our content without our prior written permission.
If you submit or post content to HWB, including reviews, photographs, testimonials, comments or other materials, you confirm that:
• You have the right to provide the content.
• The content is accurate to the best of your knowledge.
• The content does not violate any applicable law or the rights of another person.
• The content does not contain unlawful, abusive, defamatory or misleading material.
By submitting content to us, you grant HWB a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and distribute that content for legitimate brand, marketing and business purposes, subject to applicable law.
We reserve the right to remove content that we reasonably consider inappropriate or inconsistent with these Terms of Use.
Our website may contain links to third-party websites, payment providers, delivery providers or other services.
We do not control and are not responsible for the content, availability, security, policies or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure or available.
We may temporarily suspend, modify or discontinue all or part of the website for maintenance, updates, security reasons or other operational requirements.
We make reasonable efforts to keep information on our website accurate and current. However, occasional errors, omissions or inaccuracies may occur.
We reserve the right to correct errors, update information and change product details, prices or availability without prior notice, subject to applicable law.
To the maximum extent permitted by applicable law, HWB will not be responsible for losses arising from your use of or inability to use the website where such losses result from circumstances beyond our reasonable control.
Nothing in these Terms of Use excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable law.
To the extent permitted by applicable law, you agree to indemnify and hold HWB harmless from claims, losses, liabilities, damages and expenses arising from your unlawful use of the website, violation of these Terms of Use or infringement of another person's rights.
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.
Please review our Privacy Policy for further information.
We may update these Terms of Use from time to time to reflect changes to our website, products, services, legal requirements or business practices.
The updated version will be posted on this page with a revised “Last updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms of Use, to the extent permitted by applicable law.
These Terms of Use are governed by the laws applicable in the United Arab Emirates and, where applicable, the relevant laws and regulations of the Emirate in which Human Wants Beauty operates.
Any disputes arising in connection with these Terms of Use will be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.
If you have questions about these Terms of Use, our products, orders or services, please contact Human Wants Beauty through the contact details provided on our website.
Human Wants Beauty
United Arab Emirates
