Start with the Scalp Reset Duo and use it for one week as your complete scalp reset ritual. After one week, add Hair Dreams Are Made Of This Hair Oil to complete the three-step HWB Scalp Supreme Ritual.
Use The Pre-Shampoo Scalp Whip Cream 2–3 times a week, followed by The Hold the Hairline Biotin Shampoo. Hair Dreams Are Made Of This Hair Oil can also be used 2–3 times a week as a pre-wash treatment for 45–60 minutes before shampooing. The shampoo can be used independently on other wash days.
The Hold the Hairline Biotin Shampoo is suitable for daily use. The Pre-Shampoo Scalp Whip Cream and Hair Dreams Are Made Of This Hair Oil are pre-wash treatments and are designed to be used 2–3 times a week rather than daily.
Yes. You can use them one after another, provided Hair Dreams Are Made Of This Hair Oil is applied moderately and has been absorbed into the scalp and hair before applying The Pre-Shampoo Scalp Whip Cream. Follow with The Hold the Hairline Biotin Shampoo.
Apply The Pre-Shampoo Scalp Whip Cream to a damp scalp. Hair Dreams Are Made Of This Hair Oil is applied to the scalp and hair before washing and left on for 45–60 minutes. The Hold the Hairline Biotin Shampoo is used during your normal wash.
Leave The Pre-Shampoo Scalp Whip Cream on for 10–15 minutes before rinsing. Leave Hair Dreams Are Made Of This Hair Oil on for 45–60 minutes before shampooing. Neither treatment needs to be left overnight.
HWB products may be suitable as part of a post-procedure hair-care ritual, but timing can vary depending on the procedure and your individual recovery. Follow your clinician's post-procedure instructions before introducing any scalp-care product.
Yes. The Hold the Hairline Biotin Shampoo is colour-safe and suitable for regular use. As with any new scalp-care product, follow your colourist's recommendations if your hair has been recently coloured or chemically treated.
Orders & Payment
We accept major credit and debit cards through our secure checkout. Available payment methods are displayed at checkout.
Yes. Payments are processed through secure payment systems designed to protect your payment information. HWB does not store your full card details.
Your payment is processed when you complete your order at checkout. Once your payment is successfully confirmed, you will receive an order confirmation.
Once your order is successfully placed, you will receive an order confirmation by email with your order details. If you do not receive it, please check your spam or junk folder.
If you need to change or cancel your order, contact us as soon as possible after placing it. We will do our best to accommodate your request before the order is processed or dispatched.
Enter your discount code at checkout before completing your purchase. Only one promotional code can be applied per order unless otherwise stated.
A payment may fail due to incorrect card details, insufficient funds, an expired card or a temporary issue with your bank or payment provider. Check your details and try again, or use another payment method.
Yes. Your order confirmation and purchase details will be sent to the email address provided at checkout.
Shipping & Delivery
We currently deliver across the UAE. Delivery availability and options are shown at checkout based on your delivery address.
UAE orders are typically delivered within the timeframe shown at checkout. Delivery times may vary depending on your location and the time your order is placed.
Yes. Same-day delivery is available in selected UAE locations for eligible orders placed within the applicable delivery window. Available options are shown at checkout.
Shipping fees are calculated at checkout based on your delivery location and order details. Any applicable delivery fee will be clearly shown before you complete your order.
Once your order has been dispatched, you will receive a shipping confirmation with tracking details so you can follow your delivery.
Please contact us as soon as possible if you need to change your delivery address. We can only make changes before the order has been processed or dispatched.
The delivery partner may contact you to arrange delivery. If you are unavailable, follow the instructions provided by the courier to arrange another delivery attempt.
If your order has not arrived within the expected delivery timeframe, check your tracking information first. If you still need assistance, contact HWB with your order number and we will help you follow up.
Returns & Refunds
Yes. We accept returns of eligible products that are unopened, unused and in their original packaging, subject to our return policy.
For hygiene and safety reasons, opened or used beauty and personal-care products cannot be returned unless the product is damaged, defective or incorrect.
Contact us with your order number and the reason for your return. Our team will review your request and provide the next steps if the order is eligible for return.
Please contact us as soon as possible after delivery and include your order number and clear photos of the product and packaging. We will review the issue and arrange an appropriate resolution.
Return requests must be submitted within the timeframe stated in our return policy. Products must meet all return conditions to be eligible.
Once an approved return has been received and inspected, your refund will be processed to the original payment method. The time it takes for the refund to appear may vary depending on your bank or payment provider.
Original shipping fees are generally non-refundable unless the return is due to an incorrect, damaged or defective product, subject to our return policy.
Support & Contact
You can contact the HWB team through the contact details provided on our website. We are here to help with orders, products, delivery and general questions.
For order-related questions, please include your order number and the email address used at checkout. For product questions, include the product name and as much detail as possible about your question.
Our support team aims to respond as quickly as possible during business hours. Response times may vary during busy periods, launches and holidays.
Absolutely. If you are unsure which product or ritual is right for you, contact us and our team can help you choose based on your scalp and hair-care needs.
Yes. Please contact us with your order number and we will help with questions about your order, payment, delivery or returns.
We're happy to help. Contact the HWB team and we'll do our best to answer your question.
